Where do you ship?

We currently ship within Canada and USA. At this time, we do not offer international shipping.

How long will it take to receive my order?

Orders are processed within 1-3 business days. Once shipped, delivery times depend on your location:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-4 business days

Please note that shipping times may be affected by weather, holidays, or carrier delays.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and selected shipping method.

Can I track my order?

Yes! Once your order has been shipped, we’ll send you a tracking number via email so you can follow its journey.

Do you offer local pickup?

At this time, we do offer local pickup at our store location (Come visit us!) 703 23 Ave SE, Calgary, AB T2G 1N7 — other than that, all orders are shipped directly to your doorstep.

Can I return or exchange my order?

For hygiene and safety reasons, all skincare & products are final sale. We do not accept returns, exchanges, or refunds.

What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [your email] with your order number and clear photos of the issue. We’ll work quickly to make it right!

Can I cancel or change my order after placing it?

Once an order is placed, it begins processing immediately, so we are unable to cancel or modify it. Please double-check your order before completing checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), and other secure payment options available at checkout.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per order.

Do you offer gift cards?

Yes! We offer digital gift cards in various amounts, perfect for gifting. They can be purchased on our website and emailed directly to the recipient.