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FAQ
Can I return my order?
All skincare products are final sale for hygiene and safety reasons. We do not accept returns, exchanges, or refunds.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at skin@staceyirvine.com with your order number and photos of the item. We will assess the issue and provide a resolution.
Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it immediately, and we are unable to make changes or cancellations. Please double-check your order before confirming your purchase.
Return Policy
Can I return my order?
All skincare products are final sale for hygiene and safety reasons. We do not accept returns, exchanges, or refunds.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at skin@staceyirvine.com with your order number and photos of the item. We will assess the issue and provide a resolution.
Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it immediately, and we are unable to make changes or cancellations. Please double-check your order before confirming your purchase.
Where do you ship?
We currently ship within Canada and USA. Unfortunately, we do not offer international shipping at this time.
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-4 business days
Shipping times may be affected by weather, holidays, or carrier delays.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected shipping method.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email.
Do you offer local pickup?
Currently, we offer local pickup at our store location: 703 23 Ave SE, Calgary, AB T2G 1N7
Shipping Policy
Where do you ship?
We currently ship within Canada and USA. Unfortunately, we do not offer international shipping at this time.
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-4 business days
Shipping times may be affected by weather, holidays, or carrier delays.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected shipping method.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email.
Do you offer local pickup?
Currently, we offer local pickup at our store location: 703 23 Ave SE, Calgary, AB T2G 1N7
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), and other secure payment options available at checkout.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. They can be purchased on our website and emailed directly to the recipient.
Payment & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), and other secure payment options available at checkout.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. They can be purchased on our website and emailed directly to the recipient.
